@import "https://fonts.googleapis.com/css2?family=Prompt:wght@100;200;300;400;500;600;700&display=swap";
:root{--bg-body:#0a2e2b;--bg-sidebar:#091f1d;--bg-sidebar-hover:#2fb5ac14;--bg-sidebar-active:#2fb5ac24;--bg-main:#0b302d;--bg-card:#0c3835;--bg-card-hover:#0f4440;--bg-input:#0b302d;--bg-modal:#091f1d;--bg-tooltip:#0c3835;--border:#a8d8d41f;--border-hover:#a8d8d438;--border-focus:#2fb5ac99;--text:#f3faf9;--text-secondary:#a8d8d4;--text-muted:#7ba8a3;--text-inverse:#0a2e2b;--cyan:#2fb5ac;--cyan-bg:#2fb5ac1f;--purple:#a8d8d4;--purple-bg:#a8d8d41a;--pink:#34d399;--pink-bg:#34d3991a;--teal:#2fb5ac;--teal-bg:#2fb5ac1f;--orange:#1a8a82;--orange-bg:#1a8a821a;--indigo:#2fb5ac;--indigo-bg:#2fb5ac1f;--success:#34d399;--success-bg:#34d3991a;--warning:#fbbf24;--warning-bg:#fbbf241a;--danger:#f87171;--danger-bg:#f871711a;--info:#60a5fa;--info-bg:#60a5fa1a;--grad-cyan:linear-gradient(135deg, #0a3d39, #1a8a82);--grad-purple:linear-gradient(135deg, #091f1d, #0c3835);--grad-pink:linear-gradient(135deg, #0a3d39, #1a8a82);--grad-teal:linear-gradient(135deg, #0a3d39, #1a8a82);--grad-orange:linear-gradient(135deg, #0e4a45, #1a8a82);--grad-indigo:linear-gradient(135deg, #0a3d39, #1a8a82);--shadow-sm:0 1px 2px #0000004d;--shadow-md:0 4px 12px #0000004d;--shadow-lg:0 8px 24px #0006;--shadow-cyan:0 4px 20px #2fb5ac33;--shadow-purple:0 4px 20px #12686133;--shadow-pink:0 4px 20px #a8d8d426;--shadow-teal:0 4px 20px #2fb5ac33;--sidebar-w:250px;--sidebar-collapsed:72px;--header-h:64px;--radius:12px;--radius-sm:8px;--radius-lg:16px;--radius-xl:20px;--font:"Prompt", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--comment-bg:#2fb5ac0a;--comment-border:#2fb5ac2e;--comment-accent:var(--indigo);--comment-internal-bg:#eab3080f;--comment-internal-border:#eab30840;--comment-internal-accent:#eab308;--comment-content-bg:#ffffff0a;--comment-content-border:#ffffff0f;--envelope-label:#ffffff38;--envelope-value:#ffffff80;--envelope-divider:#ffffff0a;--role-admin-bg:#ef444426;--role-admin-color:#ef4444;--role-manager-bg:#a855f726;--role-manager-color:#2fb5ac;--role-agent-bg:#2fb5ac26;--role-agent-color:#2fb5ac;--contributing-bg:#f59e0b1f;--contributing-color:#f59e0b;--translate-bg:#3b82f61f;--translate-color:#60a5fa;--translate-border:#3b82f659;--translate-active-bg:#3b82f62e;--translate-active-border:#3b82f673;--attachment-bg:#2fb5ac14;--attachment-border:#2fb5ac26;--attachment-color:#2fb5ac}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html{font-size:14px}body{font-family:var(--font);background:var(--bg-body);color:var(--text);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;min-height:100vh;overflow-x:hidden}.app-layout{min-height:100vh;display:flex}.sidebar{width:var(--sidebar-w);background:var(--bg-sidebar);border-right:1px solid var(--border);z-index:100;flex-direction:column;transition:width .25s cubic-bezier(.4,0,.2,1);display:flex;position:fixed;top:0;bottom:0;left:0;overflow-x:hidden}.sidebar.collapsed{width:var(--sidebar-collapsed)}.sidebar-logo{height:var(--header-h);border-bottom:1px solid var(--border);flex-shrink:0;align-items:center;gap:12px;padding:0 20px;display:flex}.sidebar-logo-icon{color:#fff;background:0 0;border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-size:16px;font-weight:700;display:flex}.sidebar-logo-text{letter-spacing:-.3px;white-space:nowrap;font-size:17px;font-weight:700;transition:opacity .2s;overflow:hidden}.sidebar.collapsed .sidebar-logo-text{opacity:0;width:0}.sidebar-nav{flex:1;padding:16px 10px;overflow:hidden auto}.sidebar-nav::-webkit-scrollbar{width:3px}.sidebar-nav::-webkit-scrollbar-thumb{background:#2fb5ac33;border-radius:3px}.nav-group{margin-bottom:20px}.nav-group-label{text-transform:uppercase;letter-spacing:1.2px;color:var(--text-muted);white-space:nowrap;margin-bottom:6px;padding:0 12px;font-size:10px;font-weight:600;overflow:hidden}.sidebar.collapsed .nav-group-label{opacity:0;height:0;margin:0}.nav-item{border-radius:var(--radius-sm);color:var(--text-secondary);cursor:pointer;white-space:nowrap;align-items:center;gap:12px;padding:10px 14px;font-size:13px;font-weight:300;text-decoration:none;transition:all .15s;display:flex;position:relative}.nav-item:hover{background:var(--bg-sidebar-hover);color:var(--text)}.nav-item.active{background:var(--bg-sidebar-active);color:var(--indigo)}.nav-item.active:before{content:"";background:var(--indigo);border-radius:0 3px 3px 0;width:3px;height:20px;position:absolute;top:50%;left:0;transform:translateY(-50%)}.nav-item-icon{text-align:center;flex-shrink:0;width:22px;font-size:18px}.nav-item-label{transition:opacity .2s;overflow:hidden}.sidebar.collapsed .nav-item-label{opacity:0;width:0}.nav-badge{background:var(--danger);color:#fff;text-align:center;border-radius:10px;min-width:18px;margin-left:auto;padding:2px 7px;font-size:10px;font-weight:700}.sidebar.collapsed .nav-badge{display:none}.sidebar-footer{border-top:1px solid var(--border);flex-shrink:0;padding:12px}.sidebar-user{border-radius:var(--radius-sm);cursor:pointer;align-items:center;gap:10px;padding:8px 10px;display:flex}.sidebar-user:hover{background:var(--bg-sidebar-hover)}.sidebar-avatar{color:#fff;background:linear-gradient(135deg,#126861,#2fb5ac);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:13px;font-weight:600;display:flex}.sidebar-user-info{overflow:hidden}.sidebar-user-name{white-space:nowrap;font-size:13px;font-weight:600}.sidebar-user-role{color:var(--text-muted);white-space:nowrap;font-size:11px}.sidebar.collapsed .sidebar-user-info{display:none}.sidebar-toggle{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-radius:6px;justify-content:center;align-items:center;padding:8px;font-size:18px;display:flex}.sidebar-toggle:hover{background:var(--bg-sidebar-hover);color:var(--text)}.main-area{margin-left:var(--sidebar-w);flex-direction:column;flex:1;min-height:100vh;transition:margin-left .25s cubic-bezier(.4,0,.2,1);display:flex}.sidebar.collapsed~.main-area,.app-layout.collapsed .main-area{margin-left:var(--sidebar-collapsed)}.main-header{height:var(--header-h);background:var(--bg-sidebar);border-bottom:1px solid var(--border);z-index:50;align-items:center;gap:16px;padding:0 28px;display:flex;position:sticky;top:0}.main-header-title{flex:1;font-size:18px;font-weight:700}.header-search{background:var(--bg-input);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text);background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' fill='%235A6178' viewBox='0 0 16 16'%3E%3Cpath d='M11.742 10.344a6.5 6.5 0 1 0-1.397 1.398h-.001l3.85 3.85a1 1 0 0 0 1.415-1.414l-3.85-3.85zm-5.442.156a5 5 0 1 1 0-10 5 5 0 0 1 0 10z'/%3E%3C/svg%3E");background-position:12px;background-repeat:no-repeat;outline:none;width:260px;padding:8px 14px 8px 36px;font-size:13px;transition:border-color .2s}.header-search:focus{border-color:var(--border-focus)}.header-search::placeholder{color:var(--text-muted)}.header-actions{align-items:center;gap:8px;display:flex}.header-btn{color:var(--text-secondary);cursor:pointer;background:0 0;border:none;border-radius:8px;justify-content:center;align-items:center;width:36px;height:36px;font-size:18px;transition:all .15s;display:flex;position:relative}.header-btn:hover{background:var(--bg-card);color:var(--text)}.header-btn .dot{background:var(--danger);border:2px solid var(--bg-sidebar);border-radius:50%;width:7px;height:7px;position:absolute;top:6px;right:6px}.main-content{box-sizing:border-box;flex:1;width:100%;padding:16px 20px;overflow-y:auto}.stats-row{grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;margin-bottom:20px;display:grid}.stat-card{border-radius:var(--radius-md,10px);flex-direction:column;justify-content:space-between;min-height:70px;padding:12px 16px;transition:transform .15s,box-shadow .15s;display:flex;position:relative;overflow:hidden}.stat-card:hover{transform:translateY(-1px)}.stat-card.cyan{background:var(--grad-cyan);box-shadow:var(--shadow-cyan)}.stat-card.purple{box-shadow:var(--shadow-purple);background:linear-gradient(135deg,#126861,#2fb5ac)}.stat-card.pink{background:var(--grad-pink);box-shadow:var(--shadow-pink)}.stat-card.teal{background:var(--grad-teal);box-shadow:var(--shadow-teal)}.stat-card.orange{background:var(--grad-orange)}.stat-card.green{background:var(--grad-teal)}.stat-card.indigo{background:var(--grad-indigo)}.stat-card.yellow{background:linear-gradient(135deg,#92400e,#f59e0b)}.stat-card-top{justify-content:space-between;align-items:flex-start;display:flex}.stat-card-label{color:#ffffffd9;text-transform:uppercase;letter-spacing:.3px;font-size:11px;font-weight:400}.stat-card-icon{background:#ffffff2e;border-radius:7px;justify-content:center;align-items:center;width:28px;height:28px;font-size:14px;display:flex}.stat-card-value{color:#fff;margin-top:2px;font-size:22px;font-weight:400;line-height:1.1}.stat-card-sub{color:#fff9;align-items:center;gap:4px;margin-top:2px;font-size:10px;display:flex}.stat-card-change{background:#fff3;border-radius:4px;padding:1px 6px;font-size:11px;font-weight:600}.card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);transition:border-color .2s;overflow:hidden}.card:hover{border-color:var(--border-hover)}.card-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:18px 22px;display:flex}.card-title{text-overflow:ellipsis;width:100%;font-size:15px;font-weight:400;display:block;overflow:hidden}.card-body{padding:18px 22px}.card-body.compact{padding:14px 18px}.card-body.flush{padding:0}.data-table{border-collapse:collapse;table-layout:fixed;width:100%;font-size:13px}.data-table.resizable{table-layout:auto}.data-table th{text-align:left;text-transform:uppercase;letter-spacing:.8px;color:var(--text-muted);border-bottom:1px solid var(--border);padding:12px 16px;font-size:11px;font-weight:600}.data-table td{border-bottom:1px solid var(--border);color:var(--text-secondary);padding:12px 16px;font-weight:300}.data-table tr:last-child td{border-bottom:none}.data-table tbody tr{transition:background .15s}.data-table tbody tr:hover{background:var(--bg-card-hover)}.data-table tbody tr:nth-child(2n){background:#2fb5ac08}.data-table tbody tr:nth-child(2n):hover{background:var(--bg-card-hover)}.badge{letter-spacing:.2px;white-space:nowrap;vertical-align:middle;border-radius:20px;justify-content:center;align-items:center;padding:3px 10px;font-size:11px;font-weight:500;line-height:1;display:inline-flex}.badge.success{background:var(--success-bg);color:var(--success)}.badge.warning{background:var(--warning-bg);color:var(--warning)}.badge.danger{background:var(--danger-bg);color:var(--danger)}.badge.info{background:var(--info-bg);color:var(--info)}.badge.purple{background:var(--purple-bg);color:var(--purple)}.badge.cyan{background:var(--cyan-bg);color:var(--teal)}.badge.orange{background:var(--orange-bg);color:var(--orange)}.badge.teal{background:var(--teal-bg);color:var(--teal)}.badge.pink{background:var(--pink-bg);color:var(--pink)}.badge.muted{color:var(--text-muted);background:#ffffff0d}.btn{cursor:pointer;font-size:13px;font-weight:400;font-family:var(--font);white-space:nowrap;border:none;border-radius:7px;align-items:center;gap:6px;padding:8px 18px;text-decoration:none;transition:all .15s;display:inline-flex}.btn-primary{color:#fff;background:linear-gradient(135deg,#1e9c94 0%,#0f6b64 100%);border:1px solid #2fb5ac8c;font-weight:400;box-shadow:0 2px 10px #2fb5ac4d}.btn-primary:hover{background:linear-gradient(135deg,#22aca4 0%,#127870 100%);transform:translateY(-1px);box-shadow:0 4px 16px #2fb5ac73}.btn-primary:active{transform:translateY(0)}.btn-outline{color:var(--text-secondary);border:1px solid var(--border);background:0 0;font-weight:400}.btn-outline:hover{color:var(--text);background:#2fb5ac0f;border-color:#2fb5ac80}.btn-sm{border-radius:6px;padding:6px 13px;font-size:12px;font-weight:400}.btn-icon{border-radius:8px;justify-content:center;align-items:center;width:34px;height:34px;padding:0;font-size:16px;line-height:1;display:flex}.btn-icon:hover{background:#ffffff1a}.btn-ghost{color:var(--text-secondary);cursor:pointer;background:0 0;border:none;padding:6px;font-weight:400}.btn-ghost:hover{color:var(--text)}.form-group{margin-bottom:14px}.form-label{color:var(--text-secondary);margin-bottom:5px;font-size:12px;font-weight:300;display:block}.form-input,.form-select,.form-textarea{background:var(--bg-input);border:1px solid var(--border);border-radius:var(--radius-sm);width:100%;color:var(--text);font-size:13px;font-family:var(--font);outline:none;padding:9px 14px;transition:border-color .2s}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--border-focus)}.form-input::placeholder,.form-textarea::placeholder{color:var(--text-muted)}.form-textarea{resize:vertical;min-height:80px}.form-row{grid-template-columns:1fr 1fr;gap:12px;display:grid}.form-row-3{grid-template-columns:1fr 1fr 1fr;gap:12px;display:grid}.tabs{border-bottom:1px solid var(--border);gap:2px;margin-bottom:20px;display:flex}.tab{color:var(--text-muted);cursor:pointer;font-size:13px;font-weight:300;font-family:var(--font);background:0 0;border:none;border-bottom:2px solid #0000;padding:10px 18px;transition:all .15s}.tab:hover{color:var(--text-secondary)}.tab.active{color:var(--indigo);border-bottom-color:var(--indigo)}.modal-overlay{z-index:200;background:#000000b3;justify-content:center;align-items:center;animation:.15s fadeIn;display:flex;position:fixed;inset:0}.modal{background:var(--bg-modal);border:1px solid var(--border);border-radius:var(--radius-lg);width:94%;max-width:640px;max-height:85vh;padding:24px 28px;animation:.2s slideUp;overflow-y:auto}.modal-lg{max-width:860px}.modal-title{margin-bottom:20px;font-size:18px;font-weight:700}.grid-2{grid-template-columns:1fr 1fr;gap:16px;display:grid}.grid-3{grid-template-columns:1fr 1fr 1fr;gap:16px;display:grid}.grid-2-1{grid-template-columns:2fr 1fr;gap:16px;display:grid}.grid-1-2{grid-template-columns:1fr 2fr;gap:16px;display:grid}.gap-sm{gap:12px}.gap-lg{gap:24px}.mb-16{margin-bottom:16px}.mb-24{margin-bottom:24px}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideUp{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}.fade-in{animation:.3s ease-out fadeIn}.progress-bar{background:#ffffff0f;border-radius:3px;height:6px;overflow:hidden}.progress-fill{border-radius:3px;height:100%;transition:width .4s ease-out}.quick-action{border-radius:var(--radius);background:var(--bg-card);border:1px solid var(--border);cursor:pointer;color:var(--text);flex-direction:column;align-items:center;gap:8px;padding:16px;text-decoration:none;transition:all .15s;display:flex}.quick-action:hover{border-color:var(--border-hover);transform:translateY(-2px)}.quick-action-icon{border-radius:12px;justify-content:center;align-items:center;width:42px;height:42px;font-size:20px;display:flex}.quick-action-label{color:var(--text-secondary);font-size:12px;font-weight:300}.dot{border-radius:50%;width:8px;height:8px;display:inline-block}.dot-green{background:var(--success);box-shadow:0 0 6px var(--success)}.dot-yellow{background:var(--warning);box-shadow:0 0 6px var(--warning)}.dot-red{background:var(--danger);box-shadow:0 0 6px var(--danger)}.dot-gray{background:var(--text-muted)}.activity-item{border-bottom:1px solid var(--border);gap:12px;padding:12px 0;display:flex}.activity-item:last-child{border-bottom:none}.activity-icon{border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:15px;display:flex}.activity-content{flex:1;min-width:0}.activity-title{font-size:13px;font-weight:300}.activity-meta{color:var(--text-muted);margin-top:2px;font-size:12px}.alert{border-radius:var(--radius-sm);border:1px solid;margin-bottom:12px;padding:12px 16px;font-size:13px}.alert-success{background:var(--success-bg);color:var(--success);border-color:#34d39933}.alert-warning{background:var(--warning-bg);color:var(--warning);border-color:#fbbf2433}.alert-danger{background:var(--danger-bg);color:var(--danger);border-color:#f8717133}.alert-info{background:var(--info-bg);color:var(--info);border-color:#60a5fa33}@media (max-width:768px){.sidebar{width:var(--sidebar-collapsed)}.sidebar .nav-item-label,.sidebar .nav-group-label,.sidebar .sidebar-user-info,.sidebar .sidebar-logo-text,.sidebar .nav-badge{display:none!important}.main-area{margin-left:var(--sidebar-collapsed)!important}.stats-row{grid-template-columns:1fr 1fr}.grid-2,.grid-3,.grid-2-1,.grid-1-2,.form-row,.form-row-3{grid-template-columns:1fr}.main-content{padding:16px}}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:#2fb5ac33;border-radius:3px}::-webkit-scrollbar-thumb:hover{background:#2fb5ac59}.nav-bar,.container{all:unset}.page-bg{display:none}.email-html-content{word-break:break-word;overflow-wrap:break-word;color:var(--text)}.email-html-content :not(a){color:var(--text)!important;background-color:#0000!important}.email-html-content font[color],.email-html-content [style*=color]{color:var(--text)!important}.email-html-content [style*=background]{background-color:#0000!important}.email-html-content img{border-radius:4px;max-width:100%;height:auto;background-color:unset!important}.email-html-content table{border-collapse:collapse;max-width:100%;font-size:13px}.email-html-content td,.email-html-content th{border:1px solid var(--border);padding:4px 8px}.email-html-content a{text-decoration:underline;color:var(--teal)!important}.email-html-content blockquote{border-left:3px solid var(--border);margin:8px 0;padding:4px 12px;color:var(--text-muted)!important}.email-html-content pre,.email-html-content code{border-radius:4px;padding:2px 6px;font-size:12px;background:var(--bg-card-hover)!important}.email-html-content h1,.email-html-content h2,.email-html-content h3{margin:8px 0;font-size:14px;color:var(--text)!important}.email-html-content p{margin:4px 0}.email-html-content ul,.email-html-content ol{margin:4px 0;padding-left:20px}body.livefeed-open .main-area{margin-right:340px;transition:margin-right .3s cubic-bezier(.4,0,.2,1)}body .main-area{transition:margin-right .3s cubic-bezier(.4,0,.2,1)}@keyframes prioPulse{0%,to{opacity:.3;transform:scale(1)}50%{opacity:.7;transform:scale(1.3)}}.prio-pulse{animation:2s ease-in-out infinite prioPulse}@keyframes unassignedPulse{0%,to{opacity:0}50%{opacity:1}}@keyframes unassignedBorderPulse{0%{border-left-color:#fbbf244d}50%{border-left-color:#fbbf24}to{border-left-color:#fbbf244d}}tr.ticket-unassigned,div.ticket-unassigned,li.ticket-unassigned{box-shadow:inset 3px 0 #fbbf24;animation:1.8s ease-in-out infinite unassignedBorderPulse!important}@keyframes unassignedRowPulse{0%,to{background-color:#0000}50%{background-color:#fbbf2414}}tr.ticket-unassigned{box-shadow:inset 3px 0 #fbbf24;animation:1.8s ease-in-out infinite unassignedRowPulse!important}.data-table[style*=table-layout] td,.data-table[style*=table-layout] th{white-space:nowrap}.data-table[style*=table-layout] td:nth-child(2),.data-table[style*=table-layout] th:nth-child(2){text-overflow:ellipsis;max-width:0;padding-left:20px;overflow:hidden}.data-table[style*=table-layout] td:first-child,.data-table[style*=table-layout] th:first-child{text-align:left}.data-table[style*=table-layout] td:nth-child(3),.data-table[style*=table-layout] th:nth-child(3),.data-table[style*=table-layout] td:nth-child(4),.data-table[style*=table-layout] th:nth-child(4),.data-table[style*=table-layout] td:nth-child(5),.data-table[style*=table-layout] th:nth-child(5),.data-table[style*=table-layout] td:nth-child(6),.data-table[style*=table-layout] th:nth-child(6),.data-table[style*=table-layout] td:nth-child(7),.data-table[style*=table-layout] th:nth-child(7){text-align:right}.data-table thead th{font-weight:300;letter-spacing:.8px!important;text-transform:uppercase!important;color:var(--text-secondary)!important;border-bottom:1px solid var(--border)!important;font-size:10px!important}.ki-feed-table td:first-child,.ki-feed-table th:first-child{text-align:left;text-overflow:ellipsis;max-width:0;overflow:hidden}.ki-feed-table td:nth-child(2),.ki-feed-table 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